Shipping policy

Shipping Policy

Royal Oud Heritage

At Royal Oud Heritage, we are committed to delivering your fragrances with care and efficiency. Below you will find all the details regarding our shipping process.

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📦 Order Processing

• Orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or holidays will be processed the following business day.

• In case of delays due to high order volume or unforeseen circumstances, we will notify you via email.

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🌍 Shipping Destinations

• We currently ship within Canada and to select international locations.

• Shipping availability and fees will be calculated at checkout based on your destination.

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🚚 Shipping Rates & Delivery Times

Enjoy FREE standard shipping on all Canadian orders over $100 CAD.

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💵 Shipping Charges

• Orders under $100 CAD will have shipping costs calculated at checkout.

• Orders over $100 CAD (within Canada) qualify for free standard shipping automatically.

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🧾 Order Tracking

Once your order ships, you will receive a confirmation email with your tracking number.
You can track your shipment via the carrier’s website.

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❗ Customs, Duties & Taxes

• International orders may be subject to customs duties, import taxes, and fees.

• These charges are the responsibility of the customer and vary by country.

• Royal Oud Heritage is not responsible for delays caused by customs.

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📬 Shipping Issues

If your order is delayed, lost, or arrives damaged, please contact us within 48 hours of delivery.
Be sure to include:

• Your order number

• A description or photo of the issue

We'll work quickly to resolve the problem.

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📧 Contact Us

For any shipping-related questions, please reach out to:
info@royaloudheritage.com